1. To be eligible for a return, the item must be returned with all the included parts and accessories received, in its original packaging. Any warranty case must be submitted via our official support page. Please note that all return requests must be submitted to our official customer support first and the package must be returned to our designated address, otherwise you could be liable for the loss of the returned items. Any return that has not been confirmed and monitored by customer support might be lost. The e-mail must include:

• The original invoice number of the order you want to return, or the order number. And the items serial number if applied;
• A brief description of the return reason, such as goods issue along with clear evidence of its presence (e.g., photos or videos, and log files where relevant).

2.The Customer Support team will assist you in returning the item once a return request is received.

Notice for shipping options: If you decide to return the items on your own, please provide us with a tracking number. We advise that you hold onto your tracking information as we’re not responsible for lost packages by the carrier.

3. To prevent any damage during the transport, all returned goods must be in the original box and packing material. Please re-use the box and packing material in which you have received it.

4. Returns will be processed within 5 business days of receiving the return. Please keep in touch with us and check your email from time to time to make sure we get it. If the returned item is used, damaged, or missing any parts, we might provide a partial refund to account for the loss in the item's value.